Returns

You have 30 days from the ship date to return an item. Refunds go back to your original payment method, and take 7-10 business days to process once your return reaches our warehouse. If your order included Checkout+, your return ships free; otherwise a $7.95 processing fee is deducted from your refund.

START YOUR RETURN

Checkout+ is an optional add-on you can include with any purchase for extra peace of mind. It's a shipping insurance service, offered through Loop, that protects your order from checkout through delivery — and beyond, if you ever need to return it.

• Covers lost, stolen, or damaged packages — including shipping costs and taxes.
• Includes FREE returns on your order. (Checkout+ doesn't cover customs or duty fees. If you return without Checkout+, the standard $7.95 processing fee applies.)

To file a claim, contact our Customer Care team.

If your order included Checkout+, returns are free. Otherwise, a $7.95 processing fee is deducted from your refund. You're also welcome to ship your return back using your own insured, trackable method if you prefer.

Reach out to our Customer Care team within 3 days of delivery with a quick photo of the issue, and we'll make it right — no restocking fee if the product was wrong when it shipped.

So sorry about that! Please start a return above, or contact Customer Care and we'll get a corrected item or a refund sent your way — no restocking fee, since the error was on us.